Our Customer Service Team are working through your emails as quickly as they can, and we appreciate your patience. Please be assured we are here to help!
In order to help speed up the reply process, please include as much information as possible in your query, for example, product names and full details of your experience including photos or video where possible.
All emails are in a queue, and we are answering them in the order they arrive.
We will respond to your enquiry as quickly as possible during our office hours which are Monday to Friday from 9am to 5pm except Bank Holidays.
We are unable to reply over the weekend, but we do aim to respond to you as quickly as possible.
In the unfortunate circumstance you need to replace a part for your Vileda product please visit our spare parts page.
Our fulfilment partner, Austen Group Limited T/A Laundry Company, is happy to answer any questions you may have in relation to amending an address, fixing and/or changing any order details or managing any delivery issues you may have.
You can contact them via email viledasupport@laundrycompany.co.uk
All products ordered from the Vileda UK website are fulfilled and processed by Austen Group Limited T/A Laundry Company, and your contract is with Austen Group Limited T/A Laundry Company Registered in England No. 05700537 | VAT Reg. No. 877305890.
If you have made a purchase from one of our retail partners, please use the details below:
| ASDA | Open Monday to Friday from 9am to 5pm except Bank Holidays. Call 0345 769 7356 (when lines are busy, please leave a message and someone will call you back or for a quicker response, please email us - customercare.uk@fhp-ww.com) |
| Tesco | |
| Sainsbury's | |
| Morrisons | |
| Wilkinsons | |
| Or any other retailer outside of this website including Amazon and Ebay |
If you are looking to discuss a purchase in one of our retailers, need to make amends to an order just placed on our webshop, or you need to talk about a product please use our Customer Service information which can be found here: https://www.vileda.co.uk/customer-service
Alternatively please use form below for all other enquires:
